Change Management - 1534 Words

Running Head: CHANGE MANAGEMENT QUESTIONAIRE Change Management Questionnaire Nov 9, 2005 Change Management Questionnaire The purpose of this paper is to discuss organizational change and the management of that change. I will talk about the different drivers of change, the factors a leader needs to weigh to implement change effectively, the various resistances a leader may encounter while trying to implement change, and how various leadership styles will effect the realization of change. I will also discuss the knowledge I have gained through the completion of this assignment and how I think it might affect the way I manage change in my workplace. Drivers for change come in two categories, internal and external. In the†¦show more content†¦They may fear the possibility of looking stupid, or the possibility of not having the intelligence to grasp the necessary information. Those who are at the bottom of the chain of command AKA the grunts may resist change based solely on the perception that they will no longer be needed when the change is complete. Officers, whose ideas were not properly represented in the plan for change, may resent the leader and create discord to prevent the change from progressing smoothly. Trust is also an issue when it comes to bringing about change. First the leader must have the trust of the organization in order to get the proper backing to execute his ideas, and then he must have the trust of the subordinates to inspire them to carry out those ideas. Leadership styles play a role in the effectiveness of the change management process by dictating the level of trust between a leader and his or her subordinates. I believe that regardless of the leadership style the leader has adopted, trust is the main issue in implementing change. Where there is no trust there will be no sustainable progress. Ed Weymes (2003) says that The success of an organisation is vested in the formation of sustainable relationships, with the primary purpose of leadership being to influence the feelings and emotions of those associated with the organisation; to create the emotional heart of the organization and thus to determine the tenor of the relationships between the people insideShow MoreRelatedThe Change Of Change Management1591 Words   |  7 PagesChange management is tedious and excruciating task, essentially affecting an association s drive towards their goal achievement. What s more shaking is that majority of the change management initiatives drastically fail. We all know that nothing is constant but change and change is inevitable, so in light of this associations need to determine how to effectively adjust and manage change. Change administration is vital ability that every organization should possess and that is in alignment withRead MoreResistance Of Change And Change Management1666 Words   |  7 PagesResis tance to Change NASA had a firm hierarchy and this brought about a lot of resistance to change from people. NASA could have gotten more of the people involved in the changes. I find that by getting people involved and having some key people or champions to support the change, there is less resistance. People want to feel involved and a part of decisions, especially if it impacts them directly. When it comes to successful change management, get people involved earlier, which will contributeRead MoreChange Management2836 Words   |  12 Pagesmarket continue to intensify, change is arguably the only element that ensures organisation survival. Nadler and Tushman (1986) supported the view that organisations must accept change as the corporate way of life to remain competitive. Albeit the notion â€Å"change or else perish† sounded relatively simple, it can be difficult to execute to perfection given that change comes in many shapes and forms. Meyerson (2001) stipulated that there is no one rig ht way to manage change and what work for one individualRead MoreManagement Of Change Essay1045 Words   |  5 Pagespractice to an organization means changes have to occur in order to accommodate it. This would lead to organizational changes and may disrupt work patterns. Often, a change is necessary if an organization means to be competitive, and unless new ways and methods are developed and introduced, an organization may find itself lagging and not competitive. Benchmarking is one of those concepts that aim to improve work practices and achieve optimum results. Because change can bring negative connotations,Read MoreThe Changes For Successful Change Management1466 Words   |  6 PagesRapid pace of change has become the norm. Success and survival is dependent on the ability of an organization to align vision with results and in doing so there must be an effective way to understand and implement change. According to Al-Haddad and Kotnour (2013) 70% of organizations report cha nge initiatives fail. With so many changes in technology, competition, government regulations among others, it is imperative for an organization to learn how to properly identify needed change, deal with itRead MoreChange Management and Hris2214 Words   |  9 Pagescase we would like to discuss the process of implementing a new HRIS system in the organization, and the possible areas of issues caused by this change and the alternative ways to increase the success of the implementation process. 1. Evaluation of the situation. First of all, Julia Woodland was on the right track. She wanted to make significant changes. The steps she has taken show her experience and professionalism how to fix the mess in the HR department. Julia has divided the issues into twoRead MoreChange Management Essay2052 Words   |  9 PagesChange Management Plan No matter which type of industry is discussed Ââ€" change management is an essential component in todays ever-changing business environment. To better understand this concept it should be recognized that change management is not just a task to be checked off and considered finished Ââ€" instead, it is a constant process that should be undertaken with a sense of urgency, implemented swiftly, and monitored continuously to ensure a successful transformation. To illustrate the knowledgeRead MoreOrganization Change Management : Organization1065 Words   |  5 Pages Organisation Change Management BMO6624 Assignment 2 Literature Review Name: Ranjeeta Student ID: UNIT Coordinator and Lecturer: Dr. Shahnaz Naughton Introduction In modern organizations they always have to keep very close eyes on what coming next. In order to retain their position and sustain the market they always have to keep making changes in their organisational structure to meet the demands for their stakeholders. Whenever any organization decides toRead MoreWhat Are Organizational Change And Organisational Change Management?3027 Words   |  13 Pagesof the fast changes of the details age. These causes have pushed our potential to deal with company lifestyle needed. Handling modify efficiently needs an knowing of the factors at play, and sufficient time must be permitted for execution. Therefore we shall talk about in this document about how to flourish in the disorderly globe we live in. Furthermore, we shall analysis methods that could promote efficiently handle changes. 2. ORGANIZATIONAL CHANGE What Are Organizational Change and OrganizationalRead MoreRole of Communication in Change Management1704 Words   |  7 PagesROLE OF COMMUNICATION IN CHANGE MANAGEMENT INTRODUCTION What is Change Management? Change management is a structured approach to transitioning individuals, teams, and organizations from a current state to a desired future state. Change management is a systematic approach to dealing with change, both from the perspective of an organization and on the individual level. It is a set of processes that is employed to ensure that significant changes are implemented in an orderly, controlled and systematic

Essay On Heart Of Darkness - 720 Words

Book Review: Heart of Darkness When reading Joseph Conrad’s stunning work of literary fiction, Heart of Darkness, one is transported to the Congo’s jungles itself and has to ferociously fight until the end. The novel is readable to those determined to reach the end; the words are arranged almost in a way that makes the reader feel the struggle of the Congo. Reading the novel is indeed a journey itself, making the end worth the struggle. In Heart of Darkness, the narrator is in fact not the real storyteller. Marlow, an experienced seaman, recounts his journey in search of an agent of an ivory trading company, Kurtz. He begins his storytelling by stating the colonization of Africa â€Å"was just robbery with violence, aggravated murder on a†¦show more content†¦Many important symbols are used in a way that they relate to the meaning of the novel as a whole. Marlow mentions a â€Å"whited sepulcher† when visiting the Company’s office in Brussels. It symbolizes European imperialism since it often represents death. The idea of European imperialism is falsely beautified, yet inside it is hollow and dark, just like a sepulcher. Ivory is also another important symbol in the novel since it relates to the greed of the Europeans. It shows that the only thing the Europeans truly care about is money; and they will do anything for it, including inflicting violence upon the natives. Both of these symbols un dercover a larger theme in the novel: imperialism is an evil and violent path. The novel, being based in the late nineteenth century, is not expressed in modern English. The language is hard to understand at times since the text often contains inverted syntax. Also, profane words are used several times throughout the novel to describe the Africans. The author includes this to get a closer, more personal, sense of Marlow’s story. The language also helps make the story more realistic within the time period; it provides the reader with a better background and grasp on the novel and certainly contributes to the novel in a positive way. Personally, I would give this book a three-star rating. The excellent work of the storytelling was diminished by the difficulty in reading level. The first chapter of the novel was especially confusing andShow MoreRelatedHeart of Darkness Essay1292 Words   |  6 PagesHeart of Darkness Essay Morality has been interpreted in different ways throughout life, but there is only one true definition, which leads to the reality of what society truly is. Joseph Conrad uses narration in Heart of Darkness to explain and analyze human’s moral values. It is true that all humans are savages, but this savage nature does not make someone a bad person. If a person uses one’s savage features for evil and do not restrain from doing so, then it is the lack of restraint thatRead MoreHeart Of Darkness Essay1426 Words   |  6 PagesJoseph Conrads novel Heart of Darkness uses character development and character analysis to really tell the story of European colonization. Within Conrads characters one can find both racist and colonialist views, and it is the opinion, and the interpretation of the reader which decides what Conrad is really trying to say in his work. Chinua Achebe, a well known writer, once gave a lecture at the University of Massachusetts about Joseph Conrads Heart of Darkness, entitled An image of Africa:Read More Heart of Darkness Essay2840 Words   |  12 Pages Joseph Conrad’s Heart of Darkness does not explicitly deal with a struggle between war and peace: the conflict is a psychological, moral one; however, the text’s implications that society is a thin veil over our innate savagery, the darkness at the roots of Western civilization, reveals disturbing truths about the peaceful, orderly lives we take for granted. The key to understanding Conrad’s novella lies in ascertaining the metaphorical significance of the â€Å"heart of darkness,† a search which mayRead MoreEssay on Heart of Darkness981 Words   |  4 PagesHeart of Darkness The nightmare of Joseph Conrad’s Heart of Darkness is found in its stark portrayal of madness under the influence of an environment filled with desolation. Its protagonist, Mr. Kurtz, was raised amongst civilized people, adapted virtues that were regarded proper in society during the Victorian era, yet when he travels into the Congo, where these qualities are of no consequence, he abandons them to become wild. To understand how Kurtz fell to this emotional corruptness, a readerRead MoreHeart of Darkness Essay1068 Words   |  5 Pages1. Some critics believe that in Heart of Darkness Conrad illustrates how ‘’the darkness of the landscape can lead to the darkness of the social corruption.† This statement means that if the environment is dark, then the people in that environment will match the surrounding feeling, which is dark and depressing. For example, if it is a gloomy rainy day, most people feel tired and not as happy. If it is a bright sunny day, the most people feel motivated to get things done and joyful. Yes, thisRead MoreEssay on Heart of Darkness1208 Words   |  5 PagesJoseph Conrads The Heart of Darkness is a dark and haunting tale about the search for a substantial and mysteriously powerful man named Mr. Kurtz. Heart of Darkness centers around Marlow, a sailor and also narrator of the novella. Throughout the work, Conrad uses an array of literary devices to suggest his style of writing. The title of the work itself, The Heart of Darkness, is an example of the use of metaphor. Darkness is a significant part of the books title conceptually. However, it isRead More Heart of Darkness Essay941 Words   |  4 PagesHeart of Darkness Darkness permeates every circumstance, scene, and character in Joseph Conrads novella, Heart of Darkness. Darkness symbolizes the moral confusion that Charlie Marlow encounters, as well as the moral reconciliation he has within himself while searching for Kurtz. Marlows morals are challenged numerous times throughout the book; on the Congo river and when he returns to Brussels. Charlie Marlow characterizes the behavior of the colonialists with, The flabby, pretendingRead MoreEssay on Heart of Darkness934 Words   |  4 PagesHeart of Darkness The dark thoughts, which are usually ignored and not allowed to be brought up in conversation, are pushed back into the remote corners of the mind, but have the ability to run free when man is in his most vulnerable state. Sleep, the unconscious. It is in dreams where twisted stories of malevolence and horror take place. The soul’s core is full of sin from the first minute man is born. Even Adam, the original man, who was born when the earth began its timeline, has sin runningRead More Heart Of Darkness Essay1479 Words   |  6 Pageslet the sexism of her culture keep her down. Adah would dislike the way that women are portrayed in Joseph Conrad’s Heart of Darkness because women are treated as though they do not belong in the real world. Women are treated as objects instead of people with thoughts and feelings. It is this treatment that Adah worked hard to overcome. Part II In Joseph Conrad’s Heart of Darkness, Marlow, the narrator of most of the story, tell th e story of his journey into the Congo searching for the lost ivoryRead MoreEssay about Heart of Darkness1745 Words   |  7 Pages This essay provides an in depth review of Joseph Conrad’s Heart of Darkness, a classical novella that illustrates without bias the motives behind human intentions and the extremes individuals can go to achieve wealth and profits at the expense of others with the aim of shedding insight into the rise of European imperialism, the imperial history, its politics and evil activities in the colonized African tribes along the river Congo during the eighteenth and nineteenth century. The Heart of Darkness

Coraline Free Essays

Coraline is a horrific children’s book that was produced into a movie in 2009. Written by Neil Gaiman, the book was published in 2003 as juvenile fiction. Gaiman’s twisted ingenious mind has even frightened adult readers. We will write a custom essay sample on Coraline or any similar topic only for you Order Now This creepy fairy tale clearly draws much of its inspiration from Lewis Carroll’s Alice in Wonderland. What started out as a children’s novel became a hit movie in theaters. What is so spectacular about Coraline may be the colorful characters, the unexpected turn of events within the story, or the fact that it is the first stop(Stop? animation movie to be viewed in 3-D. The combination of Gaiman’s story with Selick’s (who is Selick? Producer? ) talent for movie presentation has made Coraline a remarkably entrancing and horrifying fairy tale for both readers and movie watchers as they experience the entrancing adventure of a little girl who learned the price of opening a door that was not meant to be opened. Before Coraline hit the big screen it made an everlasting impression as a children’s horrific fairytale. It turns out that Coraline’s name came about because Neil Gaiman kept messing up spelling Caroline. Reading Coraline makes it easy for the first time readers to relate to her character when they think back to their current or past adolescence. Most people would admit to times in their young lives when they were relentless pessimists and complainers, who acted bored and coughed up attitudes on a daily basis. Everyone could share Coraline’s plight when they had felt that there was nothing to do in a new house and were reluctant to meet new people. Viewers and readers alike have also felt a special connection between her family and their own. Children always think about what the perfect mother would be like, and parents also try to be the best for their children. However, both age groups try to imagine something better. Unlike Coraline, no one had ever found a mysterious small door in the living room that led to an almost perfect alternate reality that catered to your every whim. The movie begins with viewers seeing a doll that resembles an African-American child floating into a dark house greeted by hands made out of needles. Accompanied by the traditional chilling soundtrack that follows all Tim Burton films the doll is refashioned. Two hands disembowel a doll and then reassemble it with needle and thread. While not the most warm and fuzzy scene in any cinematic form, what makes it particularly ghoulish is the feeling that you could run your fingers through the doll’s sawdust innards and touch its button eyes† (Clark). The doll is then dressed in a yellow raincoat and blue jeans. As soon as it is finished the mysterious needle hands sends the doll out the window where it floats out in space. This is where we find out that the doll replicates our heroine Coraline Jones. Coraline, voiced by Dakota Fanning, and her parents, voiced by Teri Hatcher and John Hodgman, had just moved into the Pink Palace, it is a pink house spilt into floors as apartments in the woodsy area of Oregon. Coraline finds the house completely droll and far from the home and friends that she knew. While she explores her new home she finds, as Pratt writes: â€Å"A [Russian Gymnast, Mr. Bobinsky, who lives in the attic] tells Coraline that he’s training his circus mice to play music, and Coraline finds him vaguely alarming, if only because she can’t tell whether he’s serious or joking. Miss Spink and Miss Forcible, two aging former actresses, live downstairs with a coterie of Scottie dogs. The ladies are happy to dispense tea, inedible cookies, and advice, and they read Coraline’s tea leaves, which indicate that she’s in danger. † She meets Wyborn, voiced by Robert Bailey Jr. , as Ebert describes, a â€Å"young hunchback whose full name is Wyborn, and it doesn’t take Coraline long to wonder why his parents named him that. † Wybie had found the doll that looked just like Coraline in his grandmother’s trunk and gave it to her. Little did Wybie know, he had given her the doll that was created in the beginning of the film, that was made by the feared Beldam, a witch. She also meets a very aloof cat that turns out to be one of her few allies in her greatest times of danger. In the living room she starts to unpack her set of snow globes, looking fondling on a winter scene in Detroit Michigan, her last home. Coraline discovers that her doll who was sitting on a chair had moved behind a box. As she retrieved the doll, it was found resting against a tiny door with a key hole on it. Coraline begged her mother to find the key that would unlock it. Her mother reluctantly obliged and makes Coraline promise that she will stay out of her mom’s way if she did this favor for her. Coraline replies yes, eager to see what was behind the door. Her mother shuffles through keys in a drawer, picking one whose handle end was in the shape of a button. As fast as Coraline’s heart rose, it sank. There was nothing behind the door but brick walls. Later that night Coraline had been awoken by a mouse that lead her to the door, when she open it and found a long tunnel with a light at the end. Excited for the adventure to come she crawled down the tunnel that, to her surprise, opened right into her own living room. Now though it looked like her real living room, everything was brighter and had a more welcoming atmosphere. Coraline was lured by the smell of real home cooking when she discovered her mother in the kitchen. Pullman said, â€Å"When she discovers a sinister woman there, who looks a little like her mother but has eyes that are big black buttons, the matter-of-factness of the woman’s response when Coraline says â€Å"Who are you? † is both disarming and terrifying. â€Å"I’m your other mother,† she says. Coraline finds out that she has other version of all the residents including her parents in the Pink Palace. Mr. Bobinsky, is a very entertaining circus ringleader with synchronized mice that are able to perform fantastical acrobats. Ms. Spink and Ms. Forcible became active and energetic acrobatic performers on a massive stage where they took Coraline to partake in swinging from high wire swings above the crowd of terrier dogs below. Even Wybie, her newest friend is a double that mysteriously doesn’t talk. The Other Mother told Coraline that she felt she would enjoy him more that way. This perfect world that she finds changes her entire perspective on the life that she knew on the other side of the door. Her real parents were busy working for a plant publishing journal, while her other parents were tentative, caring, expressive, and just plain fun. But Coraline learns eventually that even though her other home seems perfect, there is something very peculiar and dark that lurks beneath the button eyes of all the people she meets. Button eyes are a great symbolism in Coraline. These buttons represents not having a soul. Coraline’s other mother turns out to be this cruel creature, he Beldam, who lures children through the secret door. She creates this perfect world for the child, giving them everything they wanted, promising to love them, and the only way a child could stay in this wonderful world is to have their eyes sewn shut and replaced with buttons. Once Coraline is told of this offer by her other mother, she realizes that her other mother’s intentions are hardly loving or parental. Collins writes, â€Å"Coraline meets the ghosts of several other children who had been kidnapped hundreds of years ago, and she realizes that her both her body and spirit are in danger. Coraline discovers that the black cat that has been lurking around the premises is able to talk to her in the other world. He gives Coraline clues for her to realize that everything is not as it seems. To viewers he would be related to the Cheshire cat from Alice in Wonderland. The cat tells Coraline that in order to set her parents free and the souls of the three children that she must challenge her to a game. Vejvoa said, â€Å"She has to muster the strength and courage to confront and defeat her monstrous Other Mother is she’s to rescue her real parents and get back to where she truly belongs. Her Other Mother cannot refuse any game as long as she thinks that she can win. Coraline is clever enough to come up with a game where she must look through the house and garden to find all the souls and eyes of the children before the lunar eclipse or she will give up her soul to the Other Mother. Coraline faces three dangers in three wonders that her other mother had created for her. Each of the children’s eyes were trapped in three different objects. The first soul was found in the garden where her other father had sacrificed himself for her to retrieve the soul. The second soul was found on the stage of the two actresses. The third was found in the dark and eerie mice circus tent. Once every soul was collected, Coraline had only to find her parents, who were trapped in a snow globe.. It came to the final task, defeating the witch. What used to looked so much like her real mother stood, a skeletal, towering, spider like woman that was anything but motherly. Coraline tricked her other mother to open the small door between home and the created world. As fast as she could react, Coraline tossed the cat at the Other Mother and she made a run for the door with all of the souls. The Other Mother broke free from the cat and chased after her through the tunnel. Coming through the door Coraline used all of her strength to shut it completely. But the Other Mother had her hand stuck then torn off from her wrists landing on the floor. The hand had disappeared, and the souls were set free. Although the souls and her parents were free the Other Mother’s needle hand was still at large and wanted the key to the door at all costs because there was only one. Everything seemed normal until Coraline decided to throw the key to the door away. She trekked to the well where she approached the opening of the well. Out of nowhere the Other Mother’s hand leaps out to grab the key, but since it is on a string wrapped around Coraline’s neck, she was being choked until Wybie had crushed the hand with a huge rock. The hand is tied within the blanket with the string holding the key and is thrown down the well. After vanquishing the Other Mother, all of the lost souls of the children were set free. The movie ends with Coraline and her parents hosting a garden party in which they had finally started planting and creating a beautiful atmosphere. Here all of her neighbors, Wybie, and Wybie’s grandmother come to gather. Coraline tells Wybie’s grandmother of what happened in the house and how she saved her twin sister’s soul. Coraline is no longer as pessimistic or as unpleasant when she started her adventure. The movie ends with a chilling song of children voices that makes viewers get the shivers when they recall the scariest moments. This film was hailed by all age groups, and more so towards the adult crowds. According to Ebert, â€Å"this is a movie for people who know and care about drawing, caricature, grotesquerie and the far shores of storytelling. In short, you might care little about a fantasy, little indeed about this story, and still admire the artistry of it all, [it] gets under our psychic fingernails. † Coraline is certainly a darker version of a family film when compared to Disney, but that is what makes it much more intense and rememerable. Cinema reviewer, Kernion said: â€Å"It isn’t gory or excessively violent (certainly not as much as Prince Caspian), but there are some pretty frightening threats, and the peril that main characters often face can seem real and intense. It’s similar in tone at times to Spirited Away — if you think your kids can handle the Miyazaki film, they should be fine with Coraline. † However, not all viewers and critics were impressed with the big hit movie. Jim Vejvoda, said, â€Å"a story where a mother plucks out kids’ eyes and replaces them with buttons or sews their mouths shut might be a wee bit too torture prone for some members of toon-going crowd to stomach. † A movie blogger, Sean, said, â€Å"Coraline really clicked for me. It takes a while to get rolling, but once the twist is revealed and we understand the true extent of Coraline’s predicament, it’s hard not to be completely absorbed. The storytelling is on par with a Pixar film, or even Guillermo Del Toro’s critically-acclaimed Pan’s Labyrinth. † When comments were all said and done about the actual story, critics, and movie goers alike were both please and displeased when it came to the 3-D presentation of the film. 3-D films have become very popular in our recent movie viewing trend, however Henry Selick, the movie director, doesn’t want audiences to focus on the 3-D. According to Clark, â€Å"3-D is just a means to end, to showcase the medium he loves to work in: stop-motion animation, in which the hands and every other part of the characters in the movie are manipulated frame by frame to achieve movement and expression and to tell a story. † Selick has previously been honored for directing, The Nightmare Before Christmas. Coraline racked up a total of $60 million dollars for the stop motion animation to come to life via 3-D. Coraline has entranced and horrified both readers and movie watchers through the eyes of a once very unpleasant girl who learned the cost of being careful what she wished for. Neil Gaiman’s way of putting a twist on this story is what makes Coraline so chilling and mesmerizing. Coraline’s story is truly frightening, and Gaiman goes to great lengths to forge an ‘other’ mother world where every aspect of our lives is perverted and twisted into the macabre† (Collins). He teaches us that even though children, even adults, who think that the grass is greener on the other side, don’t know what they have until they lose it. How to cite Coraline, Essay examples

Information Technology System Developing Book Sellers

Question: Describe about the Information Technology System for Developing Book Sellers. Answer: Background of wordery.com The wordery.com has been founded in the year 2012 and it is an online book retail site. The wordery.com has been founded by Independent Publishers Guild (IPG) organization and it has become the fastest developing book sellers (wordery.com, 2016). They have formed a competitive seller reputation of huge number of books (approximately 10,000,000). The organization operates in over 100 countries. The website provides the book lovers the option to choose from a wide range of book genres. The online services have helped the organization to increase more customers and increase the efficiency of operations. The number of customers of the organization has increased to 5 million with an average of 25000 orders on a daily basis. Services Delivery features of wordery.com The wordery.com offers the following services to its customers: An alternative online book shop to their retail shops Latest books of all renowned authors and writers at reasonable price Free delivery around the globe Great service to the customers with 24X7 access Express delivery (1 or 2 working days) costing 1.85 pounds per order and Tracked Next Day Courier Service (delivering next working day, excluding holidays) costing 3.95 pounds per order (com, 2016) Role of Delivery Technologies and Tools The wondery.com has been providing free delivery services around the globe with the help of Royal Mail. The time consumed for delivering the books is United Kingdom (3-5 working days), USA and Canada (maximum 14 working days), Europe (less than 10 working days), Australia and New Zealand (maximum 10 working days), and Rest of the World (less than 2 weeks). The technologies and tools used for managing the service delivery options for wordery.com are information system, contact centers, CRM and social media (Bhardwaj et al., 2015). These tools and technologies have prominent role for providing the following benefits: Accessibility: The contact centers and web services of wordery.com has helped in providing the benefit of accessing the books and placing orders whenever it is required (Brambilla et al., 2014). The online stores have made shopping easier and comfortable by providing the customers with ease of shopping from anywhere. Even the delivery option of wordery.com is all around the globe by using the Royal Mail Air service. Hence, the customers can order from any place of the world. Communication: The customers can reach the wordery.com at help@wordey.com for any problems, complaint or query regarding their orders or the website. The helpline of wordery.com would also provide the option for establishing communication between the customers and organization. Social media platform would also serve the platform for communication channel (Koile et al., 2013). For example- Facebook has become the most common platform for promoting different products of big companies. Integration: CRM has served the purpose of keeping the information and data about the customers on a systematic database. The information would be helpful while supplying the products to the delivery. The integration of database had helped in easing the process of delivery for wordery.com. References Bhardwaj, A., Kumar, L., Mehta, S., Mehta, A. (2015). Stimuli-sensitive Systems-an emerging delivery system for drugs.Artificial cells, nanomedicine, and biotechnology,43(5), 299-310. Brambilla, D., Luciani, P., Leroux, J. C. (2014). Breakthrough discoveries in drug delivery technologies: The next 30years.Journal of Controlled Release,190, 9-14. Koile, K., Kimball, N., Pryputniewicz, S. (2013). Evaluating the Benefits of Technology-Enabled Formative Feedback in the Science Classroom. InPaper presented at the 86th NARST Annual International Conference April(Vol. 6, p. 9). wordery.com - your online bookshop - free delivery worldwide (2016).wordery.com. Retrieved 2 December 2016, from https://wordery.com/